Privacy Policy

Last Updated: June 2025

RK Ecom Academy ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our services.

1. Information We Collect

We may collect the following types of information:

• Personal identification information — name, email address, phone number (WhatsApp), when you contact us or purchase a product.
• Payment information — processed securely by Razorpay Curlec. We do not store your card or banking details on our servers.
• Communication data — messages sent to us via WhatsApp or Instagram for the purpose of providing mentorship services.
• Usage data — general analytics about how visitors interact with our website, collected via standard web tools.

2. How We Use Your Information

We use the information we collect to:

• Process your payments and deliver our mentorship services
• Communicate with you regarding your programme progress and sessions
• Send relevant updates about your subscription or course access
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Razorpay Curlec — for secure payment processing
• Skool — the platform used to deliver Group Mentorship content
• Service providers — who assist in operating our business, subject to confidentiality agreements

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

6. Your Rights

Under Malaysian personal data protection law (PDPA 2010), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Withdraw consent for the processing of your data
• Request deletion of your data

To exercise these rights, contact us at our contact page.

7. Cookies

Our website may use basic cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some functionality.

8. Third-Party Links

Our website may contain links to third-party platforms such as Instagram, TikTok, and WhatsApp. We are not responsible for the privacy practices of these platforms.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the date at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out via our Contact page or WhatsApp at +60 11-5120 8192.