Refund Policy

Last Updated: June 2025

At RK Ecom Academy, we are committed to delivering genuine value through our mentorship programmes. Please read this Refund Policy carefully before making a purchase.

1. Group Mentorship (RM 250/month)

Monthly Subscriptions:

• You may cancel your subscription at any time through your Razorpay Curlec account or by contacting us directly.
• Cancellation takes effect at the end of the current billing cycle. You will retain access until then.
• No partial refunds are issued for unused days within a billing period.
• If you experience a technical issue preventing access to course content, contact us within 7 days and we will investigate and resolve the issue or issue a refund at our discretion.

2. Private 1-on-1 Mentorship (RM 3,000)

Eligibility for Refund:

• A refund request must be submitted within 14 days of payment.
• No refund is available after the first session has been conducted.
• If you request a refund before your first session, a full refund will be issued within 7–14 business days.
• Refunds are not available for clients who have received course materials, community access, or session recordings.

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• Failure to attend scheduled sessions without prior notice
• Change of mind after course content or materials have been accessed
• Dissatisfaction with results, as individual outcomes depend on personal effort and market conditions
• Requests made after 14 days from the date of purchase
• Violation of our Terms & Conditions

4. How to Request a Refund

To request a refund, please contact us via:

• WhatsApp: +60 11-5120 8192
• Instagram: @revinash.kumar
• Contact Form: Click here

Please include your full name, payment date, and reason for the refund request. We will respond within 3 business days.

5. Refund Processing

Approved refunds will be processed through the original payment method via Razorpay Curlec within 7–14 business days. Processing times may vary depending on your bank or payment provider.

6. Disputes

If you have a concern about a charge or believe an error has been made, please contact us directly before initiating a chargeback with your bank. We are committed to resolving disputes fairly and efficiently.

7. Contact

For any refund-related queries, please reach us at our contact page or WhatsApp +60 11-5120 8192.